Privacy Policy
Bailas Realty — Privacy Policy
Last updated: October 2026
1. Introduction
Bailas Realty (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or engage with our business.
Business contact details
Business name: Bailas Realty
Website: www.bailasrealty.com
Email: info@bailasrealty.com
Business address: Siu Offices, 4-6 Greatorex Street, London, E1 5NF
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact details, including your name, email address, telephone number and postal address.
Enquiry information, including property interests, requirements and communications.
Property-related information that you voluntarily provide.
Transaction and service information where necessary to provide our services.
Website usage information, including IP address, browser type, device information and pages visited, where collected through cookies or similar technologies.
Please do not provide sensitive personal information unless it is necessary for the service requested and there is an appropriate legal basis for processing it.
3. How We Use Your Information
We may use personal information to:
Respond to enquiries and requests.
Provide property consultancy and related services.
Communicate with prospective and existing clients.
Manage appointments, instructions and business relationships.
Maintain appropriate business and financial records.
Improve our website and services.
Meet legal and regulatory obligations.
Protect our business against fraud, misuse and security risks.
Send marketing communications where legally permitted.
4. Our Lawful Bases for Processing
We will rely on an appropriate lawful basis under applicable data protection legislation. Depending on the circumstances, this may include:
Contract: where processing is necessary to enter into or perform a contract with you.
Legitimate interests: where we have a legitimate business reason for processing your information and your rights do not override those interests.
Legal obligation: where processing is required to comply with the law.
Consent: where you have freely agreed to a specific use of your information and consent is required.
We will not rely on consent where another lawful basis is more appropriate.
5. Sharing Your Information
We may share personal information with relevant third parties where necessary, including:
Website hosting and technology providers.
Professional advisers, including solicitors and accountants.
Property professionals and service providers involved in an agreed instruction.
Payment providers, where applicable.
Regulators, public authorities or law enforcement agencies where legally required.
We do not sell your personal information to third parties.
We will only share information where there is an appropriate legal basis and the sharing is necessary for the relevant purpose.
6. International Transfers
If our service providers store or process personal information outside the United Kingdom, we will take appropriate steps to ensure that any international transfers comply with applicable data protection requirements.
Further information about relevant safeguards can be requested using the contact details below.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, regulatory and reporting requirements.
Retention periods depend on the nature of the information, our relationship with you and any applicable legal obligations.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
8. Your Data Protection Rights
Subject to applicable law, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Request restriction of certain processing.
Object to processing carried out on the basis of legitimate interests.
Request transfer of certain information to you or another organisation.
Withdraw consent where processing relies on consent.
You also have the right to object to direct marketing at any time.
To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
9. Marketing Communications
We may send marketing communications where permitted by law.
You can opt out of marketing emails at any time by using the unsubscribe option, where available, or contacting us directly.
Opting out of marketing will not prevent us from sending essential service-related communications.
10. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before providing personal information.
12. Children's Privacy
Our website and services are not specifically directed at children. We do not knowingly collect children's personal information through the website unless necessary for a legitimate and lawful business purpose.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve them.
You may also complain to the UK Information Commissioner's Office (ICO) through its website: https://ico.org.uk/
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, services or legal obligations. The latest version will be published on our website.
15. Contact Us
For privacy-related questions or requests, contact:
Bailas Realty
Email: info@bailasrealty.com
Address: Siu Offices, 4-6 Greatorex Street, London, E1 5NF